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Shipping & Returns

 

Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund (must have all original tags attached). We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that if you wish to return product(s), the replacement shipping costs are the sole responsibility of the customer. Unfortunately, we cannot accept returns on used items. 

Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item
Simply login to your Account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button.
 Once you have requested a return from your account, we will receive an email notification. From here, we will create your RA# (Return Authorization Number), and email you back with that, along with instructions for returning your item(s). 

You will need an RA# to return your order. Make sure that this number is on the outside of the box that you are sending back to us. If you do not use your RA#, your return will be delayed up to an additional 2 weeks. Once we receive your return, we will then be able to credit your card for your order. 

If you do not have an online website account, and placed your order as a "guest", please contact us for your Return Authorization number. By not having an RA# with your order, it will cause a delay in your refund up to an additional 2 weeks.

Call us in the office: (855) 238-6580. M-F, 8AM – 4:30PM EST. Closed from 12-12:30 daily for lunch
or email us at:
info@stephaniedawn.net.


With your RA# on the outside of the package, please mail your return to:
Stephanie Dawn
- Returns Department

1197 Grill Road
Van Wert, OH 45891

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SD Pop-Up Shop Returns Policy

All sales are FINAL on items that come from the SD Pop-Up Shop.
We will not accept returns on any Color/Style from the SD Pop-Up Shop. 

ONLINE OUTLET SALE 2021
ALL sales are FINAL on items sold during the 2021 Online Outlet Sale. 
No Returns will be accepted on items from the Online Outlet Sale. 


Personal Protective Equipment & Sewing Supplies
ALL PPE (Personal Protective Equipment) & Sewing Supplies SALES ARE FINAL, NO RETURNS, EXCHANGES, OR CANCELLATIONSDiscounts, sales, & coupon codes do not apply to any item in PPE or Sewing Supplies

Exchanges
We do not offer exchanges for any styles that are returned. Customers will need to return the item(s) not wanted, then place a new online order. Once the return is received/reviewed, your order will be credited to the card that was used for the order.


Restocking Fee
If excessive returns or order cancellations continue with your account, we will place a 10% restocking fee* to your account, per the return &/or cancellation.
*10% restocking fee is up to the discretion of SD & based upon excessive returns &/or cancellations made by the customer. 

Price Adjustment
We do not refund or price adjust orders that have been previously placed, processed & shipped during a previous sale or promotion. This applies for sales, product discounts, expired coupons & shipping. However, should this be a technicality on our end, discount was not applied when it qualifies at the time of your order placed, your order will be adjusted accordingly. 

Shipping
We ship our orders from our warehouse/manufacturing facility in Van Wert, Ohio.  Please look at the product availability information for each product to see an estimated shipping time.  We ship via FedEx, and can ship to virtually any address in the U.S. Additional charges will be applied for AK/HI and U.S. Territory destinations.

You are also able to select from a variety of shipping options while at checkout that suits you best. No shipping offer will be applied automatically at check-out as we believe our customers should have control over that option. You can select from: 
Free Ground Shipping (if your order qualifies or part of a promotion), USPS Ground, FedEx Ground, FedEx 2 Day & FedEx Overnight. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

When your order ships, you will receive a shipping confirmation email with a tracking number if available, sent to the email you have provided at the time of your order. Please make sure that the spelling of your email address is correct so that it delivers to your inbox.