FAQ

  1. Who is Stephanie Dawn?
    Stephanie Dawn is the name of the first grand-daughter of the woman who started KAM Manufacturing INC., maker of Stephanie Dawn products.

     
  2. Where are Stephanie Dawn handbags and other products made?
    All of our products are manufactured and distributed in our state-of-the-art facility in Van Wert, OH by a skilled American workforce.

     
  3. Are Stephanie Dawn products washable?
    Yes, all Stephanie Dawn products are washable, but we would recommend hand washing them instead of machine washing. Use cold water, light detergent, no bleach or softener & air dry only. Please look inside of your Stephanie Dawn product for specific care instructions on the backside of the tag. Some bags have a cardboard bottom insert, this piece can/should be removed before washing, then replaced once completely dry.  

     
  4. How can I find a Stephanie Dawn retailer in my area?
    You can find the retailer nearest to you by clicking on our Store Locator link on the home page.

  5. What does the gray box with a line through it on the product's page mean?
    This means that the color is currently out of stock and not available to purchase at that time.
     
  6. Is all of my personal information safe if I order through your website?
    Yes, our site is completely safe and secure. We have our own SSL Certificate and industry-leading fraud protection. Our security comes from the #1 provider of security products for online retail, helping you purchase with confidence. We never sell our information to other businesses. For more information, please see our Privacy Policy.
     
  7. How do I pay for my Stephanie Dawn order?
    We accept Visa, MasterCard, Discover and American Express. Charges will appear as KAM Manufacturing, Inc. on credit card statement.

     
  8. Will I be charged Sales Tax on my order?
    A 7.25% Sales Tax is charged for orders that ship to Ohio. There is no Sales Tax charged for orders that ship to any other state.
     
  9. How will you ship my order and how much will it be?
    We will ship your order via Fedex, standard shipping (you can select other options) and handling charges will apply.
     
  10. Can I return my order?
    Yes, please visit our return policy
    for further assistance.
     
  11. What are my delivery length options?
    Standard Overnight = will arrive the afternoon of the next business day
    Two-Day = will arrive in two business days
    Ground Home Delivery = will arrive in one to seven business days, based on your location. 

Any orders received by 12:00 p.m. EST will ship the same day.
Orders received after 12:00 p.m. EST will ship the next business day.